Urgent Hiring!

Customer Service Front Desk - 3 positions more

call / WhatsApp - 01163827984 / 01121817284

Requirements:

Minimum of 2 years of experience in a customer service or front desk role, preferably within a dental or healthcare setting.
Proficiency in appointment scheduling software and electronic health record (EHR) systems.
Excellent communication skills in English and Bahasa Malaysia both written and verbal, to effectively interact with diverse patient demographics.
Prefer understanding of dental terminology, procedures, and insurance verification processes.
Able to handle patient inquiries, resolve complaints, and provide exceptional customer service in a fast-paced environment.
Good attention to detail in record keeping, billing, and insurance claims processing.
Demonstrated ability to work independently and as part of a team, with a positive and professional attitude.
Able to work in Mont Kiara, Sunway Velocity, Subang, Bukit Bintang and Jalan Ipoh.

Responsibilities:

Greet and welcome patients and visitors in a professional and friendly manner, creating a positive first impression of Hello Dental Clinics Malaysia.
Manage appointment scheduling efficiently, including booking, confirming, and rescheduling appointments via phone, email, and in-person, optimizing the clinic's daily schedule.
Answer and manage incoming calls, addressing patient inquiries, providing information about dental services, and directing calls to the appropriate personnel.
Verify patients' insurance coverage, process insurance claims, and assist patients with understanding their payment options and financial responsibilities.
Maintain accurate and up-to-date patient records, including medical history, treatment plans, and billing information, ensuring compliance with privacy regulations.
Collect payments from patients for services rendered, process credit card transactions, and manage petty cash.
Assist in maintaining a clean and organized reception area, ensuring a comfortable and welcoming environment for patients.
Familiar with Microsoft Office and scheduling software system.
Basic admin task such as filing and sales reporting.

Benefits:

Annual Leave.
Health Insurance.
Medical Leave.
SOCSO and EPF.
Dental and Medical Allowance.
Birthday Benefit.
Training Provided.
Company trip and Team Building.
Extra Task Allowance.
Competitive salary with monthly incentives.
Training provided (clinical skills and digital dentistry).
Career progression: Senior Customer Service, Treatment Coordinator, Leader and Manager.
Professional, friendly working environment.
Staff dental benefits.
Uniform provided.

Hello Dental Clinic

Customer Service Front Desk