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Customer Service Front Desk

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur•Full-time
MYR 2,300 - MYR 3,500 monthly
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About the Job
Urgent Hiring!!
Customer Service Front Desk - 5 positions more
call /  WhatsApp -  01163827984 / 0146841343
  • Minimum of 2 years of experience in a customer service or front desk role, preferably within a dental or healthcare setting.
  • Proficiency in appointment scheduling software and electronic health record (EHR) systems.
  • Excellent communication skills in English and Bahasa Malaysia both written and verbal, to effectively interact with diverse patient demographics.
  • Prefer understanding of dental terminology, procedures, and insurance verification processes.
  • Able to handle patient inquiries, resolve complaints, and provide exceptional customer service in a fast-paced environment.
  • Good attention to detail in record keeping, billing, and insurance claims processing.
  • Demonstrated ability to work independently and as part of a team, with a positive and professional attitude.
  • Able to work in Mont Kiara, Sunway Velocity, Subang, Bukit Bintang, and Jalan Ipoh


Responsibilities
  • Greet and welcome patients and visitors in a professional and friendly manner, creating a positive first impression of Hello Dental Clinics Malaysia.
  • Manage appointment scheduling efficiently, including booking, confirming, and rescheduling appointments via phone, email, and in-person, optimizing the clinic's daily schedule.
  • Answer and manage incoming calls, addressing patient inquiries, providing information about dental services, and directing calls to the appropriate personnel.
  • Verify patients' insurance coverage, process insurance claims, and assist patients with understanding their payment options and financial responsibilities.
  • Maintain accurate and up-to-date patient records, including medical history, treatment plans, and billing information, ensuring compliance with privacy regulations.
  • Collect payments from patients for services rendered, process credit card transactions, and manage petty cash.
  • Assist in maintaining a clean and organized reception area, ensuring a comfortable and welcoming environment for patients.
  • Familiar with Microsoft Office

Benefits
  • Annual Leave
  • Health Insurance
  • Medical Leave
  • SOCSO and EPF
  • Dental and Medical Allowance
  • Birthday Benefit
  • Training Provided
  • Company trip and Team Building
  • Extra Task Allowance
  • Competitive salary with monthly incentives
  • Training provided (clinical skills and digital dentistry )
  • Career progression: Senior Customer Service, Treatment Coordinator, Leader and Manager
  • Professional, friendly working environment
  • Staff dental benefits
  • Uniform provided
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